You are conducting an ISMS audit in the despatch department of an international logistics organisation...

The three Annex A controls that you would expect the auditee to have implemented when you conduct the follow-up audit are:

B. 5.13 Labelling of information

E. 5.34 Privacy and protection of personal identifiable information (PII)

G. 6.3 Information security awareness, education, and training

B. This control requires the organisation to label information assets in accordance with the information classification scheme, and to handle them accordingly12. This control is relevant for the auditee because it could help them to avoid misaddressing labels and sending parcels to wrong destinations, which could compromise the confidentiality, integrity, and availability of the information assets. By labelling the information assets correctly, the auditee could also ensure that they are delivered to the intended recipients and that they are protected from unauthorized access, use, or disclosure.

E. This control requires the organisation to protect the privacy and the rights of individuals whose personal identifiable information (PII) is processed by the organisation, and to comply with the applicable legal and contractual obligations13. This control is relevant for the auditee because it could help them to prevent the unauthorized use of residents’ personal data by a supplier, which could violate the privacy and the rights of the residents and their family members, and expose the auditee to legal and reputational risks. By protecting the PII of the residents and their family members, the auditee could also enhance their trust and satisfaction, and avoid complaints and disputes.

G. This control requires the organisation to ensure that all employees and contractors are aware of the information security policy, their roles and responsibilities, and the relevant information security procedures and controls14. This control is relevant for the auditee because it could help them to improve the information security culture and behaviour of their staff, and to reduce the human errors and negligence that could lead to information security incidents. By providing information security awareness, education, and training to their staff, the auditee could also increase their competence and performance, and ensure the effectiveness and efficiency of the information security processes and controls.

References:

1: ISO/IEC 27001:2022 - Information technology — Security techniques — Information security management systems — Requirements, Annex A 2: ISO/IEC 27002:2022 - Information technology — Security techniques — Code of practice for information security controls, clause 8.2.1 3: ISO/IEC 27002:2022 - Information technology — Security techniques — Code of practice for information security controls, clause 18.1.4 4: ISO/IEC 27002:2022 - Information technology — Security techniques — Code of practice for information security controls, clause 7.2.2