Kyte.

In the scenario described, Kyte ' s failure to provide answers to users ' questions in the Q & A section of its online shopping website demonstrates a lack of responsiveness. Responsiveness is a key principle of an effective communication strategy, especially in customer service. It involves timely and appropriate reactions to inquiries and feedback, ensuring that customers ' concerns and queries are addressed promptly. By not responding, Kyte is not adhering to this principle, potentially affecting customer satisfaction and trust.