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Which practice uses pre-defined, standardized procedures to enable fulfilment times to be clearly communicated?

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Which practice uses pre-defined, standardized procedures to enable fulfilment times to be clearly communicated?

A.

Incident management

B.

Service level management

C.

Problem management

D.

Service request management

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  • Product: ITIL-4-Foundation
  • Update on: Sep 16, 2025
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TESTED 16 Sep 2025