The IT team in a large enterprise is replacing an important application used for internal...

Vendor: ITIL
Product: ITIL-4-Specialist-High-velocity-IT
Update on: Jul 22, 2025
Questions: 96

ITIL ITIL-4-Specialist-High-velocity-IT Question Answer

The IT team in a large enterprise is replacing an important application used for internal communication and collaboration. The team is very enthusiastic about the new application and believes it enables new and better ways of working. Pilot users, however, are reluctant to use the new features and just replicate old ways of working in the new system.

How can a 'service mindset' improve the situation?

By encouraging users to understand the features of the new application, and how it can contribute to the achievement of the enterprise's objectives

By simplifying the new application to make it identical to the old one

By limiting user access to only the new features of the application

By creating strict policies to enforce the use of new features