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Which is the BEST method of monitoring the customer's overall perception of a service?

Which is the BEST method of monitoring the customer's overall perception of a service?

A.

Perform an analysis of complaints and compliments

B.

Conduct regular service performance reviews

C.

Use surveys to measure customer satisfaction

D.

Analyze service usage patterns

ITIL ITIL-4-Specialist-High-velocity-IT Summary

  • Vendor: ITIL
  • Product: ITIL-4-Specialist-High-velocity-IT
  • Update on: Nov 1, 2025
  • Questions: 96
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