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Which statement about the end-to-end customer journey is CORRECT?

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Which statement about the end-to-end customer journey is CORRECT?

A.

It reflects an overall perception of the customer’s experience

B.

It involves only the stages of service delivery and resolution

C.

It excludes customer interactions outside of the organization’s processes

D.

It focuses exclusively on technical service outcomes

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  • Update on: Jul 22, 2025
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TESTED 01 Aug 2025