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Which statement about the end-to-end customer journey is CORRECT?

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Which statement about the end-to-end customer journey is CORRECT?

A.

It reflects an overall perception of the customer’s experience

B.

It involves only the stages of service delivery and resolution

C.

It excludes customer interactions outside of the organization’s processes

D.

It focuses exclusively on technical service outcomes

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  • Update on: Nov 1, 2025
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TESTED 01 Nov 2025