A service provider supports an international customer organization with users in many countries.

To ensure high and consistent quality of request fulfillment across different locations, the service provider should focus on standardization.Service request modelshelp in defining standard procedures for fulfilling requests, ensuring consistency in how requests are handled, regardless of the user's location.

Service Request Models: These models standardize the fulfillment process for common requests, ensuring that the same steps are followed in every case, which promotes consistency and quality across all locations.

Option D ("It should support creation and use of service request models")is the best answer, as it directly contributes to maintaining a high and consistent quality of service by using standardized workflows for request fulfillment​​.

Incorrect Options:

Option A: The role of super-users may help in certain scenarios but doesn’t directly ensure consistency of request fulfillment.

Option B: While measurement and reporting are important, they do not directly ensure the quality of request fulfillment.

Option C: Self-help capabilities can improve user experience but are not the key to ensuring consistency across multiple locations.