What is NOT a potential reason for registering an incident?

Beingunhappy with the service level agreement (SLA)is not a valid reason for registering an incident. An incident is an unplanned interruption to a service or reduction in the quality of a service, whereas dissatisfaction with an SLA would be managed through other processes likeservice level managementor complaints handling​​.

Users perceiving a situation as abnormal, abreach of SLA, and aspecialist identifying a service issueare valid reasons for registering an incident.