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What is a capability criterion for the service request management practice which is related to...

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What is a capability criterion for the service request management practice which is related to the 'information and technology' dimension of service management?

A.

Communication solutions needed to fulfil service requests have been implemented

B.

Service request fulfilment procedures are monitored to show their effectiveness

C.

Third-party services needed to fulfil service requests are available

D.

Qualified human resources are available to manage service requests

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