What is the CORRECT description of a known error?

In ITIL 4, aknown erroris defined as a problem that has been analyzed but not resolved. It is a condition where the cause of the problem is understood and documented, but a permanent solution has not yet been implemented. Known errors often have workarounds that can reduce the impact of the issue, but the underlying problem remains unresolved until further actions can be taken​​.

Other options:

A: Describes a workaround, not a known error.

C: Describes an incident, not a known error.

D: Refers to a process but does not define a known error.