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Which of the following activities are performed by a service desk?

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Which of the following activities are performed by a service desk?

1. Logging details of incidents and service requests

2. Providing first-line investigation and diagnosis

3. Restoring service

4. Implementing all standard changes

A.

All of the above

B.

1, 2 and 3 only

C.

2 and 4 only

D.

3 and 4 only

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Which of the following processes are performed by the service desk?
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TESTED 01 Aug 2025