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Which of the following processes are performed by the service desk?

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Which of the following processes are performed by the service desk?

1. Capacity management

2. Request fulfilment

3. Demand management

4. Incident management

A.

All of the above

B.

3 and 4 only

C.

2 and 4 only

D.

2 only

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Which of the following activities are performed by a service desk?
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TESTED 01 Aug 2025