You are implementing Dynamics 365 Customer Service for an organization and are configuring the case...

Vendor: Microsoft
Product: MB-230
Update on: Aug 9, 2025
Questions: 328

Microsoft MB-230 Question Answer

You are implementing Dynamics 365 Customer Service for an organization and are configuring the case summary Copilot.

A user tests the Case summary feature of Copilot. The user observes that the case summary card states, "There's not enough information to summarize." You need to recommend an action so an administrator can configure the case summary correctly. Which action should you recommend?

Expand the activity highlights summary.

Change the case to resolved and expand the case summary card.

Provide feedback comments to the Case summary feature in Copilot.

Ensure that the case has a description.

Refresh the case summary.