An online store's marketing team has noticed an increase in customers leaving online baskets without...

Understanding the Need for Cross-API Monitoring:

The Center for Enablement (C4E) needs to investigate potential technical issues across multiple APIs in the application network that may be causing customers to abandon their carts.

This requires a solution that allows viewing metrics across several APIs in real-time to identify any performance issues or bottlenecks.

Evaluating Anypoint Platform Features:

Built-in Dashboards: Anypoint Platform provides built-in dashboards in Anypoint Monitoring, allowing teams to view metrics from multiple APIs in a single interface. This feature is designed to monitor API performance, latency, errors, and throughput, and is ideal for tracking performance across all layers of the application network.

Custom Dashboards: While custom dashboards allow for more tailored views, the built-in dashboards already aggregate metrics for multiple APIs, making it unnecessary to build a custom solution for this scenario.

Functional Monitoring: This feature is used to set up tests to monitor specific API functionality and uptime but is not suited for tracking metrics across multiple APIs in real-time.

API Manager: API Manager primarily focuses on managing API policies, contracts, and access control rather than providing detailed, real-time metrics across the entire application network.

Conclusion:

Option B (Built-in dashboards) is the best choice because it provides a comprehensive view of metrics from all APIs involved, enabling the C4E team to quickly identify any issues that may be contributing to abandoned shopping carts.

Refer to MuleSoft’s documentation on Anypoint Monitoring and built-in dashboards for more details on configuring and using these dashboards effectively.