The correct answer is A. In-App Guidance, as explicitly stated in the study guide.
The question contains two direct indicators: users need Floating or Docked Prompts, and administrators want to evaluate adoption through Salesforce reporting capabilities. The study guide associates those requirements with the out-of-the-box In-App Guidance feature.
In-App Guidance is used to provide contextual assistance directly within the Salesforce experience. The prompts can support users as they learn a new process without requiring them to leave their workflow for separate training material.
Option B introduces an AppExchange solution even though the requirement specifically asks for an out-of-the-box feature.
Option C, Screen Flow, can guide users through a business process, but it is not the feature identified by the guide for Floating and Docked Prompts.
The distinction is important: Screen Flow guides users through a structured transactional workflow, whereas In-App Guidance provides contextual adoption and learning assistance around the interface and process.
Because the administrative team also wants to assess adoption of the guidance, the study guide's answer fits both the instructional and measurement aspects of the requirement.
Study Guide reference/topics: In-App Guidance, Floating Prompts, Docked Prompts, adoption measurement, Declarative Design.
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