The correct answer is C. Conduct a workshop with stakeholders to align on the current state and build consensus, as explicitly keyed in the study guide.
The discovery interviews have revealed that the fundamental problem is not simply poor adoption; Cloud Kicks lacks a clear and consistent sales process. Implementing user guidance before the organization agrees on the process would therefore attempt to teach users a workflow that is not yet defined.
Option A is premature. In-App Guidance may support adoption after a process is established, but it cannot resolve disagreement about what that process should be.
Option B gathers additional individual preferences, but the problem described is organizational alignment rather than a shortage of opinions. More isolated responses could actually increase ambiguity if different representatives prefer different approaches.
The study guide therefore favors a collaborative workshop. Bringing stakeholders together allows the team to make the current process visible, identify inconsistencies, establish shared understanding, and build consensus before designing the future experience.
The Discovery principle is clear: align on the problem and current state before implementing the solution.
Study Guide reference/topics: Discovery, stakeholder workshops, current-state alignment, consensus building, adoption strategy.
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