The correct answer is B. Add a List View component to the home page configured to show a custom list view filtered to show assigned and open cases, as specified in the study guide.
The UX requirement is to make the relevant queued Cases immediately visible so that help desk users can begin resolving work quickly. The study guide selects a filtered List View component placed directly on the team's home page.
This approach reduces the amount of navigation required before users can identify actionable cases. By filtering the list to show the appropriate assigned and open records, the home page becomes a task-oriented starting point rather than merely a general landing page.
Option A refers to a Case Assignment component, while option C refers to a Case Inbox component. Neither is the approach identified by the answer key.
The important design consideration is that the team already has a predictable record-selection criterion: the Cases must be relevant to the help desk member and remain open. A configured list view can express those conditions declaratively.
The study guide therefore favors bringing the right Salesforce records directly into the user's work context through a standard filtered list-view experience.
Study Guide reference/topics: List View component, filtered Cases, home pages, help desk productivity, Declarative Design.
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