A project stakeholder complained that they did not receive an important delivery that was stated...

According to the PMBOK® Guide, effective communication is crucial for project success. The project manager should ensure timely and appropriate generation, collection, dissemination, storage, and ultimate disposition of project information. This includes direct communication with stakeholders about any changes or delays in the project schedule. By communicating directly, the project manager can manage stakeholders’ expectations and maintain trust12. References: = Project Communications Management According to the PMBOK1; Project communication–foundation for project success2.