Get Cloudy Consulting wants to implement AI Agents to assist with customer service.

Salesforce offers AI-powered tools like Einstein Bots and AI-powered agents to assist with customer service. These tools can integrate into communication platforms to enhance user interactions. Slack, a Salesforce product, allows businesses to deploy AI Agents to streamline communication and provide instant support within customer workflows. This integration leverages Slack’s powerful collaboration features combined with Salesforce's AI capabilities to resolve issues more efficiently.

Here is how the other options are incorrect:

A. Queues: While Salesforce Queues manage workloads and assign cases, they are not a place where AI Agents can be deployed. Queues are primarily for task or case assignments.

B. Chatter: Salesforce Chatter is a collaboration tool within Salesforce for internal communication. It does not support the deployment of AI Agents for customer service purposes.

References from Salesforce Documentation:

Slack and Salesforce Integration Overview

Einstein Bots Deployment Options

Salesforce Associate Exam Guide