Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need...

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Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually

Use the integration procedure to manage the various task that technician need to undertake

Use data raptor to assist with integration and introduce several manual task into the flow.

Use call out to fully automate the flow so that no manual steps are required

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Vendor: Salesforce
Product: Salesforce-Communications-Cloud
Update on: Jul 28, 2025
Questions: 77

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Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need...

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