Universal containers (UC) is a communication service provider using commination cloud.

Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows

•They often need to refer back to their documents for routine customer requests

•They are able to handle the majority of customer request themselves despite of current challenges

•Routine customer requests require many clicks and they want the new system to focus user experience.

One of the common MACD transactions is to increase the quality of the assets

What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents’ feedback while minimizing implementation efforts?