A recent analysis of cases at Cloud Kicks (CK) revealed a high percentage of simple...

Salesforce Service-Cloud-Consultant Question Answer

A recent analysis of cases at Cloud Kicks (CK) revealed a high percentage of simple cases, such as password resets and order inquiries. CK wants to provide customer self-service via web, SMS, Facebook Messenger, and WhatsApp.

What should the consultant recommend to handle the new cases?

Implement Case Swarming.

Implement Einstein Bots.

Implement Skills-Based Routing.

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Salesforce Service-Cloud-Consultant Summary

Vendor: Salesforce
Product: Service-Cloud-Consultant
Update on: Jan 2, 2026
Questions: 290

Price: $52.5 ~~$149.99~~

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A recent analysis of cases at Cloud Kicks (CK) revealed a high percentage of simple...

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