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Salesforce Certified Service Cloud Consultant (Service-Cloud-Consultant) Free Practice Questions

Getting ready for your Salesforce Certified Service Cloud Consultant Service-Cloud-Consultant exam can feel like a big hurdle, right? Don't worry, we've got your back! Jump into our completely free Service-Cloud-Consultant practice questions - they're just like the real test, designed to help you get comfortable and pinpoint exactly what you need to study more. Let's get you feeling super confident for exam day!

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  5. Salesforce Certified Service Cloud Consultant (Service-Con-201) Practice Questions
1. Universal Containers (UC) provides customer support for two separate business groups.
2. Cloud Kicks (CK) provides customized support based on product line and plans to expand from...
3. Universal Containers is using Service Cloud for customer entry and case management, but order fulfillment,...
4. Universal Containers wants to provide its resellers a secure portal where they can share their...
5. A consultant has been hired to integrate a client's phone system with Salesforce.
6. Universal Containers (UC) has hired a consulting firm to implement Service Cloud for itscontact center...
7. Universal Containers wants to automate the process of case creation.
8. The VP of service at Universal Containers wants to make it easier and faster for...
9. Universal Containers (UC) has Excel files of customer data maintained by its service reps.
10. Cloud Kicks will use the Salesforce Knowledge Article Importer to migrate existing articlesfrom another knowledge...
11. Universal Containers wants to implement best practices for its customer support teams andhas decided to...
12. Universal Containers (UC) faces challenges in efficiently managing and responding to a growing number of...
13. Universal Containers (UC) is coaching new service agents to improve their productivity and service quality.
14. Universal Containers is implementing Service Cloud to make the workflow more efficientand improve customer support.
15. Universal Containers is launching a full line of new products, and Service Cloud should support...
16. Universal Containers wants to help customers resolve issues by browsing Knowledgearticles and submitting a case...
17. Universal Containers wants Salesforce to suggest Knowledge articles to agents based oninformation about the case.
18. The service team members at Cloud Kicks (CK) are struggling to collaborate with each other...
19. Support is divided by product line at Universal Containers.
20. A manager has noticed an increase in average case age.
21. Service agents have reported that the Lightning Service Console is too crowded which makes it...
22. Cloud Kicks needs to onboard new employees and deliver new hire training more efficiently.
23. Universal Containers has decided to implement a Web-to-Case form on its website so customers can...
24. The support manager at Universal Containers wants to see monthly historical metrics for first-call resolution...
25. Which approach should a consultant use to ensure that Lightning Knowledge searches only display articles...
26. Universal Containers wants customers to have the ability to log cases with structured data and...
27. In the build phase of a Service Cloud implementation for Universal Containers, which activity should...
28. Universal Containers wants to notify support managers when a new case has been untouched for...
29. Universal Containers (UC) hired agents in an expansion of the contact center.
30. Cloud Kicks has a Service Cloud implementation with several channels.
31. Service agents need to send emails with attachments to customers based on the case details.
32. Cloud Kicks (CK) has multiple product lines.
33. Universal Containers requires that users have the ability to view specific cases, as determined by...
34. Cloud Kicks (CK) uses Lightning Experience and Lightning Knowledge in its service center.
35. Universal Containers (UC) is preparing to implement Service Cloud and wants to onboard its global...
36. A contact center manager wants to measure improvements to capacity planning operations after the implementation...
37. To help service agents more accurately respond to a new case, Universal Containers wants a...
38. What should the consultant consider when implementing Salesforce Chat functionality in a new Service Cloud...
39. Universal Containers (UC) has a service-level agreement (SLA) with customers that requires an agent to...
40. Universal Containers (UC) has created a new partner onboarding process that requires an agent to...

Salesforce Service-Cloud-Consultant Summary

  • Vendor: Salesforce
  • Product: Service-Cloud-Consultant
  • Update on: Nov 17, 2025
  • Questions: 290
  • Page: 1 / 8
Price: $52.5  $149.99
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TESTED 17 Nov 2025