Cloud Kicks (CK) supports customers through Salesforce Messaging.

A record-triggered Flow can be used to automatically update or restrict future messaging access when a customer’s record (for example, contact or messaging session) meets specific criteria—such as detecting abusive behavior or a flag field being set. This automation can block or flag future messaging sessions at the data level.

Option A (IP blocking) is not supported natively in Salesforce Messaging.

Option B (Omni-Flow) manages work routing, not user eligibility for channel access.

Referenced Salesforce Materials:

Service Cloud Consultant Exam Guide – Interaction Channels Domain.

Salesforce Help: “Automate Messaging Restrictions Using Record-Triggered Flows.”

Salesforce Spring ’24 Release Notes – Messaging Controls and Automation Enhancements.