Cloud Kicks has a Service Cloud implementation with several channels.

Salesforce Service-Cloud-Consultant Question Answer

Cloud Kicks has a Service Cloud implementation with several channels. Executives want quick access to agent, team, and call center key performance indicators (KPIs). Service managers need to see data about their teams as well.

How should the consultant display the data quickly?

Create reports from Cases and display on a dashboard.

Migrate the data to a data lake and request a dashboard.

Use Einstein Analytics for Service Cloud,

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Salesforce Service-Cloud-Consultant Summary

Vendor: Salesforce
Product: Service-Cloud-Consultant
Update on: Jul 29, 2025
Questions: 197

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Service agents need to send emails with attachments to customers based on the case details.

Universal Containers (UC) hired agents in an expansion of the contact center.

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Cloud Kicks has a Service Cloud implementation with several channels.

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