Cloud Kicks will use the Salesforce Knowledge Article Importer to migrate existing articlesfrom another knowledge...

Vendor: Salesforce
Product: Service-Cloud-Consultant
Update on: Jul 29, 2025
Questions: 197

Salesforce Service-Cloud-Consultant Question Answer

Cloud Kicks will use the Salesforce Knowledge Article Importer to migrate existing articles

from another knowledge base. The current knowledge base includes how-to guides written in HTML.

What is the recommended method to import the how-to guides into Salesforce Knowledge?

Change the HTML format first to support subfields.

Create an HTML file for each rich text area field.

Modify the import parameters to specify HTML encoding.

Salesforce Service-Cloud-Consultant Summary

Price: $52.5 ~~$149.99~~