Service agents at Cloud Kicks frequently encounter duplicate cases from the same customers in different...

Vendor: Salesforce
Product: Service-Cloud-Consultant
Update on: Jan 2, 2026
Questions: 290

Salesforce Service-Cloud-Consultant Question Answer

Service agents at Cloud Kicks frequently encounter duplicate cases from the same customers in different channels.

Management would like to provide a method for service agents to handle duplicates and delete one of the cases.

Which action should a consultant recommend?

Enable Case Merge.

Set up duplicate rules on Case.

Create an autolaunched Flow,

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