Service agents have reported that the Lightning Service Console is too crowded which makes it...

Vendor: Salesforce
Product: Service-Cloud-Consultant
Update on: Jul 29, 2025
Questions: 197

Salesforce Service-Cloud-Consultant Question Answer

Service agents have reported that the Lightning Service Console is too crowded which makes it difficult to find the information they need. After reviewing the agents’ console use, a consultant has determined that all configured features are required.

Given this scenario, which solution should a consultant suggest to improve the efficiency for console users?

Train on keyboard shortcuts.

Prepare macros.

Create multiple console layouts.