The service team members at Cloud Kicks (CK) are struggling to collaborate with each other...

Vendor: Salesforce
Product: Service-Cloud-Consultant
Update on: Jul 29, 2025
Questions: 197

Salesforce Service-Cloud-Consultant Question Answer

The service team members at Cloud Kicks (CK) are struggling to collaborate with each other on Cases. CK also uses Slack internally.

What should the consultant recommend?

Enable and configure Swarming in Slack.

Create a case team workspace in Slack.

Configure a case notification Slackbot.

Salesforce Service-Cloud-Consultant Summary

Price: $52.5 ~~$149.99~~