The VP of service at Universal Containers wants to make it easier and faster for...

Vendor: Salesforce
Product: Service-Cloud-Consultant
Update on: Jul 29, 2025
Questions: 197

Salesforce Service-Cloud-Consultant Question Answer

The VP of service at Universal Containers wants to make it easier and faster for support

agents to send Knowledge articles to the customer.

What should a consultant configure to send the article to the customer?

Create an auto-response rule that links to Knowledge articles.

Create a Macro to send an email with Knowledge articles.

Set up the Case Deflection component to share Knowledge articles.

Salesforce Service-Cloud-Consultant Summary

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