To help service reps more accurately respond to a new case, Universal Containers wants a...

In Lightning Experience, the Knowledge component is used to dynamically display contextually relevant Knowledge Articles on a Case Lightning record page. It automatically surfaces articles related to the case’s subject, product, or issue type.

Option A (Knowledge related list) is for Classic and lacks contextual search.

Option C (page layout) does not support embedding dynamic Lightning components.

Referenced Salesforce Materials:

Service Cloud Consultant Exam Guide – Knowledge Management Domain.

Salesforce Help: “Add the Knowledge Component to Case Lightning Record Pages.”

Salesforce Spring ’24 Release Notes – Lightning Knowledge Enhancements.