Salesforce Service-Cloud-Consultant Question Answer
Universal Containers has a well-defined support process for cases which includes the following statuses:
* New
* Assigned
* In Progress
* Waiting On Customer
* Closed
The support manager has noticed an increase in the average age of a case and wants to understand how long a case is in each status.
Which report type should the consultant consider when collecting data for the support manager?
Salesforce Service-Cloud-Consultant Summary
- Vendor: Salesforce
- Product: Service-Cloud-Consultant
- Update on: Jan 2, 2026
- Questions: 290
