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Universal Containers is using WhatsApp to provide support to customers in Service Console.

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Universal Containers is using WhatsApp to provide support to customers in Service Console.

Agents would like to preview PDFs sent

by customers from the chat window.

What should a consultant recommend?

A.

Ask the customer to send the PDF via email.

B.

Use File Preview in the chat.

C.

Download the PDFs from the chat.

Salesforce Service-Cloud-Consultant View All Questions

Salesforce Service-Cloud-Consultant Summary

  • Vendor: Salesforce
  • Product: Service-Cloud-Consultant
  • Update on: Jan 2, 2026
  • Questions: 290
Price: $52.5  $149.99
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TESTED 02 Jan 2026