Universal Containers (UC) faces challenges in efficiently managing and responding to a growing number of...

Vendor: Salesforce
Product: Service-Cloud-Consultant
Update on: Jul 29, 2025
Questions: 197

Salesforce Service-Cloud-Consultant Question Answer

Universal Containers (UC) faces challenges in efficiently managing and responding to a growing number of customer queries within Service

Cloud. A consultant is advising on the implementation of chatbots to improve current customer support operations.

Which specific aspect should UC prioritize when implementing chatbots to improve customer support operations?

Focus on scalability for handling high inquiry volume.

Work on integrating with social media platforms.

Emphasize continuous monitoring of chat.

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