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Universal Containers wants to notify support managers when a new case has been untouched for...

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Universal Containers wants to notify support managers when a new case has been untouched for more than 2 business hours.

Which approach should a consultant implement?

A.

Establish Case Assignment rules.

B.

Create a Flow with a scheduled path.

C.

Configure Case Escalation rules.

Salesforce Service-Cloud-Consultant View All Questions

Salesforce Service-Cloud-Consultant Summary

  • Vendor: Salesforce
  • Product: Service-Cloud-Consultant
  • Update on: Jan 2, 2026
  • Questions: 290
Price: $52.5  $149.99
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TESTED 02 Jan 2026