Universal Containers wants to notify support managers when a new case has been untouched for...

Vendor: Salesforce
Product: Service-Cloud-Consultant
Update on: Jul 29, 2025
Questions: 197

Salesforce Service-Cloud-Consultant Question Answer

Universal Containers wants to notify support managers when a new case has been untouched for more than 2 business hours.

Which approach should a consultant implement?

Establish Case Assignment rules.

Create a Flow with a scheduled path.

Configure Case Escalation rules.

Salesforce Service-Cloud-Consultant Summary

Price: $52.5 ~~$149.99~~