Salesforce Sharing-and-Visibility-Architect Question Answer
Universal Containers uses the standard Case object to track various support requests sent to servicing agents. Currently, the Case object has more than 400 fields. Eight different types of case processes have been established, each with a unique combination of statuses. The Director of Customer Service wants to ensure that servicing agents see only the required information specific to the case type they are addressing.
Which option is recommended to implement this requirement?
Salesforce Sharing-and-Visibility-Architect Summary
- Vendor: Salesforce
- Product: Sharing-and-Visibility-Architect
- Update on: Jul 31, 2025
- Questions: 77