The CEO has asked SIAMRUS to assist in the Discovery and Strategy stage.

Information Gathering:SIAMRUS needs comprehensive information about current services and service providers to create a baseline assessment during the Discovery and Strategy stage.

Formal Instruction:As OUTSCO has refused to provide information due to competition concerns, a formal instruction from the ZYXH contract governance team can mandate compliance. This leverages contractual obligations and authority.

Contractual Authority:The contract governance team has the authority to enforce contract terms and can compel OUTSCO to provide the necessary information.

Alternative Approaches:

Analyzing incident records (Option A) may provide limited insights and lacks the comprehensive data needed.

Relying on the CIO's report (Option C) might not provide up-to-date or complete information.

Reviewing contracts and performance reports with service delivery managers (Option D) could help but may not yield all required details.

Conclusion:Formal instruction from the ZYXH contract governance team is the most effective approach to ensure compliance and obtain the necessary information for a thorough baseline assessment.

References:

SIAM Foundation Body of Knowledge (BoK), Chapter on Discovery and Strategy

SIAM Professional Body of Knowledge (BoK), Information Gathering and Contract Management Sections