What is the purpose of a Sitecore Support Package?

A Sitecore Support Package is a ZIP file that contains information about the Sitecore instance, such as configuration files, log files, license files, and diagnostic information. It is generated by using a built-in tool in Sitecore that collects and packages the relevant data. The purpose of a Sitecore Support Package is to help Sitecore Support Services to replicate an issue withoutneeding to access the environment directly. By sending a Sitecore Support Package to Sitecore Support, you can provide them with the necessary information to troubleshoot and resolve your issue faster and more efficiently. References: https://support.sitecore.com/kb?id=kb_article_view &sysparm_article=KB0406145

https://support.sitecore.com/kb?id=kb_article_view &sysparm_article=KB0463549