Free Exin ITIL Exam Questions & Practice Tests | Page 3

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41. Which is a purpose of the 'engage' value chain activity?

42. Which is the CORRECT approach for managing a large improvement initiative as smaller iterations?

43. Which is included in the purpose of the ‘design and transition’ value chain activity?

44. What is the purpose of the 'relationship management' practice?

45. Identify the missing words in the following sentence.

46. Which of these should be logged and managed as a problem?

47. How should the workflow for a new service request be designed?

48. What helps diagnose and resolve a simple incident?

49. Which is a key consideration for the guiding principle 'keep it simple and practical'?

50. Which practice updates information relating to symptoms and business impact?

51. Which statement about outcomes is CORRECT?

52. How should an organization adopt continual improvement methods?

53. Identify the missing word in the following sentence.

54. Which statement about emergency changes is CORRECT?

55. What are the MOST important skills required by service desk staff?

56. Which statement about costs is CORRECT?

57. Which ITIL practice has a purpose that includes reducing the likelihood of incidents?

58. What are the types of asset management?

59. What should be used to set user expectations for request fulfilment times?

60. Which activity is part of the 'continual improvement' practice?

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