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Exin-ITIL (ITIL) Free Practice Questions

Getting ready for your Exin-ITIL ITIL exam can feel like a big hurdle, right? Don't worry, we've got your back! Jump into our completely free ITIL practice questions - they're just like the real test, designed to help you get comfortable and pinpoint exactly what you need to study more. Let's get you feeling super confident for exam day!

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  5. ITIL Foundation (V4) Practice Questions
121. Which statement about the automation of service requests is CORRECT?
122. Which is an important principle of communication in service operation?
123. What is a set of specialized organizational capabilities for enabling value for customers in the...
124. Which process works with incident management to ensure that security breaches are detected and logged?
125. Which helps to manage an incident when it is unclear which support team should be...
126. Which statement about IT service management is CORRECT?
127. A customer is a person who defines the requirements for a service and takes responsibility...
128. Which statement about the known error database (KEDB) is CORRECT?
129. What do customer perceptions and business outcomes help to define?
130. What is the effect of increased automation on the 'service desk1 practice?
131. How does categorization of incidents assist the 'incident management' practice?
132. Which is a purpose of the 'service level management' practice?
133. Which is a key activity carried out in the ‘did we get there?
134. Which service management dimension is focused on activities and how these are coordinated?
135. Which practice makes new services available for use?
136. Which value chain activity ensures that service components meet agreed specifications?
137. What is the purpose of the ‘problem management’ practice?
138. Which dimension includes the knowledge needed for the management of services?
139. Which is an example of improving service utility using service management automation?
140. Why should service desk staff detect recurring issues?

Exin ITIL Summary

  • Vendor: Exin
  • Product: ITIL
  • Update on: Jul 25, 2025
  • Questions: 503
  • Page: 7 / 8
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TESTED 31 Jul 2025