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ITIL 4 (ITIL-4-Foundation) Free Practice Questions

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  5. ITIL 4 Foundation Exam Practice Questions
201. Which is an activity of the 'incident management" practice?
202. Which describes a ‘change authority’?
203. Which includes governance, management practices, and continual improvement?
204. Which TWO statements about the 'service request management' practice are CORRECT?
205. Which statement about a ‘continual improvement register’ is CORRECT?
206. Which statement about emergency changes is CORRECT?
207. Which is the CORRECT approach for managing a large improvement initiative as smaller iterations?
208. What is the purpose of the ‘deployment management’ practice?
209. What is the purpose of the 'relationship management' practice?
210. Which activity captures the demand for incident resolution and service requests?
211. Identify the missing word in the following sentence.
212. Identify the missing word in the following sentence.
213. Which of these should be logged and managed as a problem?
214. In which TWO situations should the ITIL guiding principles be considered?
215. Which of the following is an example of incident?
216. Which practice has a purpose that includes observing a service to report selected changes of...
217. Which ITIL practice has a purpose that includes reducing the likelihood of incidents?
218. Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?
219. Which guiding principle recommends using the minimum number of steps necessary to achieve an objective?
220. Which is NOT a component of the service value system?
221. Which is a purpose of the 'service desk' practice?
222. What is an IT asset?
223. Which statement about outcomes is CORRECT?
224. What are the types of asset management?
225. When should a full risk assessment and authorization be carried out for a standard change?
226. What is warranty?
227. How should automation be implemented?
228. What is a recommendation of the ‘focus on value’ guiding principle?
229. Which statement about costs is CORRECT?
230. Which guiding principle recommends coordinating all dimensions of service management?
231. What should be done for every problem?
232. Which ITIL guiding principle recommends using existing services, processes and tools when improvingservices?
233. Identify the missing word in the following sentence.
234. Which skill is an essential part of the 'service level management' practice?
235. What is the purpose of the 'information security management1 practice?
236. Which statement about outcomes is CORRECT?
237. What is typically needed to assign complex incidents to support groups?
238. Which dimension considers how knowledge assets should be protected?
239. What is described by the service value system?
240. What is the expected outcome from using a service value chain?

ITIL ITIL-4-Foundation Summary

  • Vendor: ITIL
  • Product: ITIL-4-Foundation
  • Update on: Nov 4, 2025
  • Questions: 542
  • Page: 6 / 9
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TESTED 04 Nov 2025