Universal Containers wants to measure the efficiency of its contact center.

Salesforce ADM-261 Question Answer

Universal Containers wants to measure the efficiency of its contact center. Which three metrics should the contact centermanager analyze? Choose 3 answers

Number of open cases per day

Number of new customers added

Number of closedcases on first call

Average number of days to close cases

Number of cases escalated

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Salesforce ADM-261 Summary

Vendor: Salesforce
Product: ADM-261
Update on: Feb 13, 2026
Questions: 354

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Universal Containers wants to measure the efficiency of its contact center.

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Salesforce ADM-261 Summary

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