Customer service agents can use Agent Assist to search for information from an interaction.

ServiceNow CIS-CSM Question Answer

Customer service agents can use Agent Assist to search for information from an interaction. BY DEFAULT, what are the available search sources? (Choose three.)

Knowledge articles

Service catalog

Communities

Consumer service portal

Customer service portal

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To which recipient types can targeted communications (publications) be sent?

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Customer service agents can use Agent Assist to search for information from an interaction.

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