When integrating Customer Service Management with IT Service management what separate action is required for...

Vendor: ServiceNow
Product: CIS-CSM
Update on: Jan 2, 2026
Questions: 257

ServiceNow CIS-CSM Question Answer

When integrating Customer Service Management with IT Service management what separate action is required for Request Management?

Activation of the Customer Service with Service Management plugin (com.sn_cs_sm)

Activation of the Customer Service with Request Management plugin (com.sn_cs_sm_request)

Activation of the Customer Service Case Action Status plugin (com.snc.csm_action_status)

Activation of the Customer Service plugin (com.sn_customerservice)

ServiceNow CIS-CSM Summary

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