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Customer service personnel who are allocated the customer service agent (sn_customerservice_agent) role are responsible for...

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Customer service personnel who are allocated the customer service agent (sn_customerservice_agent) role are responsible for which of the following tasks? (Choose four.)

A.

Assist customers with questions, issues and problems

B.

Create cases

C.

Propose major cases

D.

View, edit, and work on cases

E.

Approve customer contacts

F.

Manage customer entitlements

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  • Product: CIS-CSM
  • Update on: Jan 2, 2026
  • Questions: 257
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TESTED 02 Jan 2026