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What is the default value in the Channel field when a new case is opened...

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What is the default value in the Channel field when a new case is opened by a customer in the Service Catalog, using the Customer Service Portal?

A.

Web

B.

Catalog

C.

Portal

D.

Virtual Agent

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  • Product: CIS-CSM
  • Update on: Jan 2, 2026
  • Questions: 257
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TESTED 02 Jan 2026