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Matching rules enhance assignment capability by ____________________.

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Matching rules enhance assignment capability by ____________________.

A.

Matching best agent by availability

B.

Providing dynamic matching of cases to groups or individuals

C.

Determining if account is a customer or partner

D.

Matching best agent by skill

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  • Product: CIS-CSM
  • Update on: Jan 2, 2026
  • Questions: 257
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TESTED 02 Jan 2026