What action is required to enable agents to create an incident record for a case?

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ServiceNow CIS-CSM Question Answer

What action is required to enable agents to create an incident record for a case?

A.

They must be assigned with the read role for incident

B.

They must be assigned with the itil role

C.

They must be assigned with the snc_intemal role

D.

They must be assigned with the sn_customerservice.itsm_contributor role

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Product: CIS-CSM
Update on: Jan 2, 2026
Questions: 257

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TESTED 02 Jan 2026