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What benefits can be gained by integrating CSM with Field Service Management?

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What benefits can be gained by integrating CSM with Field Service Management? (Choose two.)

A.

Reduces agent workload

B.

Reduces monthly case volume

C.

Work orders can be created from a case Most Voted

D.

Customer can access work order details and tasks created for their case

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  • Vendor: ServiceNow
  • Product: CIS-CSM
  • Update on: Jan 2, 2026
  • Questions: 257
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TESTED 02 Jan 2026